Best advice to sellers!

[Tundra Tiger]

I have a few “theories” that I use as a seller.

1.) People want it fast. Take digital payments.

2.) People want it to arrive. Don’t jerk people around with the nonsense USPS, pay extra and do Fedex or UPS that has a service-level commitment for delivery. (FYI - You can’t even attempt a recovery of a USPS priority package unless its MIA for TEN business days)

3.) People like communication. I always copy-paste the shipping label into the PM so people know there stuff is heading their way.

4.) Tell them up front on the ad where you will and won’t ship. Hawaii and Alaska are problematic to ship to, if you’re willing, bless you, if you’re not, spell it out.

5.) Don’t jerk the buyer around waiting for their check to clear. It’s all a fiction. Either reject them as a customer, or send them their stuff. It takes about THREE WEEKS to definitively find out that a check is bad. About TWO WEEKS for a cashier’s check to be identified as truly bogus. Jerking people around for an arbitrary 2-3-4-5 days waiting until your bank “clears” the check is stupid, because it isn’t “clear” in 2-3-4-5 days, your bank has just “lent” you the money on your recognizance and a claw back could happen many days later.

6.) If the item is very expensive, the seller should have an insurance policy covering it in transport. You can assign a cost to the buyer, or you can eat the costs, but don’t SOL the buyer if you can help it.

7.) Always share your contact info via PM and your phone number via PM when closing the deal. Only 5% of people take me up on the call, but they know how to find me and I think that gives a bit of assurance to a buyer.

8.) Keep your listings up to date. It’s annoying to see listings years old that may/may not be still available.

9.) Lower your prices. If it isn’t selling, either drop your price or end the listing and sell it somewhere else. Either it was the wrong audience or the wrong price, having it “back to the top” for months on end at the same price is dumb.

10.) Never, ever, ever play middleman. It's insulting and the deals always turn to $h!t. If it isn't your stuff, you don't know what you're talking about and you're not going to take a return or exchange, stay out of it. You're also liable for your own misstatements. If you act as an agent for another in a sale, you deserve all the hell that comes your way. I can't recall a deal in life I've had with a middleman that ever went correctly, most recently I had to threaten suit on a used car deposit because the guy misstated the year because it was his friend's car. I should have known better than dealing with middlemen.

Item 2: not everything is one size fits all.

Where I live in Alaska the USPS is your most reliable, least expensive option. UPS is getting better but takes a lot longer and is more expensive. FedEx is a rumor.

Virtually everything I do is online - GunBroker, Amazon, and eBay are the biggest. I try hard to target interactions that ship USPS.

 

[375Fox]

I want to see a fair price from an established member. If an item is posted with a high price and there are 10 price reductions or TTT posts I’ll generally ignore it regardless the price it goes to. Deal fair with me from the start and I’ll deal fair with you.

 

[Woodcarver]

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^^^this^^^. Best advice to sellers, don't be this^^^.

Amazes me that anyone could be stupid enough to respond to one of these assholes, but it only takes 1 response for every 10000 posts to keep them in business. The fact they are still rolling along tells me there are some really stupid people out there....

 

[375Fox]

For this I posted my now famous bunch of banannas with a recent newspaper clearly showing the date.
Otherwise, a card with your name and date in it shows the sale items are not from a copied Internet photo.
View attachment 654544

The photo with a card and date continues to get mentioned or asked for. It’s unfortunately outdated because photoshop is easy to use. It’s been done by scammers in posts here. Nothing replaces a phone call if a seller won’t take one I won’t do business with them.

 

[Hogpatrol]

I have 301 transactions on another website/forum. For sellers, full disclosure, multiple photos and if so, ones that show the warts, and provide a phone number. Do not leave out pertinent or important information.
For buyers: #1. Educate oneself about the product. Verify any feedback, call the seller, especially high dollar items.

 

[flying sailor]

Yep, nothing like having a track record that folks can see and look up. I am almost at 900 on GB.

 

[Mark Biggerstaff]

For me, with all the transactions I have done on AH. If you wont give me a phone number so we can talk or text. The deal is not gonna happen.

Really like all the response's so far.

 

[DPHunter4570]

A lot of really good points on here. I'm trying to come up with something better but not happening. I've had some luck selling on here even as a newer member.

I think being established helps, I saw a mention of having some history and not just welcome messages. It can be tough to build that though.

I think communication is key. My last sale of that Rigby rifle, it got really dumb with shipping since the UPS closures of the customer centers. The FFL I used wasn't quite as slick with shipping as I thought he would be lol. It was a giant pain in the butt but I just tried to keep the buyer up to date on everything I knew and eventually it got there.

 

[Hogpatrol]

For sellers, I'd add asking the buyers which shipping is more reliable in their area.

 

[gbflyer]

Item 2: not everything is one size fits all.

Where I live in Alaska the USPS is your most reliable, least expensive option. UPS is getting better but takes a lot longer and is more expensive. FedEx is a rumor.

Virtually everything I do is online - GunBroker, Amazon, and eBay are the biggest. I try hard to target interactions that ship USPS.

Yep. Try as we may, many our lesser 49 brethren have difficulty comprehending. Really blows their mind when you tell them that the FEDEX goes to the post office in Anchorage and they put in the mail. Talk about a tracking nightmare.

Oh well.

 

[Tundra Tiger]

Yep. Try as we may, many our lesser 49 brethren have difficulty comprehending. Really blows their mind when you tell them that the FEDEX goes to the post office in Anchorage and they put in the mail. Talk about a tracking nightmare.

Oh well.

And UPS "delivered" on tracking means it's in Anchorage and likely 7-10 days from actually being delivered. If the weather is good.