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I think the letter starts out with an important point...it was the CEO's first week on the job. Very difficult timing with all that is going on. I'm sure he feels like he is drinking from a fire hose while the building is on fire. I look forward to seeing what is sorted out and as Dave said, it's a minefield of competing priorities and personalities. I hope they are successful. Perhaps we need a change of marketing and communications leadership to show accountability and ownership of failures.