My wife purchased a set of Tetra Custom Shield hearing aids/protection at the Nashville SCI convention. They were custom built for her hearing range and audio gram and intended use. Custom molded and she recieved them 2 weeks ago.
After wearing them for 2 weeks she was not impressed. In her opinion they were not much better than the several brands she had at $200-$300 range. The Tetra were $1700 and had $400 worth of free upgrades added. So retail was closer to $2300.
Now the positive news. Tetra asked if they could have them back to adjust them. She declined. And they immediately sent a return and refund number.
They did not play games and immediately refunded our money. They have been a stand up company all through the process.
After wearing them for 2 weeks she was not impressed. In her opinion they were not much better than the several brands she had at $200-$300 range. The Tetra were $1700 and had $400 worth of free upgrades added. So retail was closer to $2300.
Now the positive news. Tetra asked if they could have them back to adjust them. She declined. And they immediately sent a return and refund number.
They did not play games and immediately refunded our money. They have been a stand up company all through the process.